# Refund & Cancellation Policy
**Effective Date:** 26 August 2026
**Last Updated:** 26 August 2026
This Refund & Cancellation Policy explains the rules applicable to payments, wallet credits, SMS credits, service purchases and cancellations made through **SMSYATRA.COM**.
## 1. General Policy
Before purchasing any service, users should review the applicable pricing, service description and terms carefully.
Because SMS and communication services may be consumed immediately after purchase, refunds may be limited once credits or services have been used.
## 2. Unused Wallet / SMS Credits
If you have purchased prepaid credits or added funds to your SMSYATRA account, refund eligibility will depend on:
* Whether the balance has been used
* Reason for the refund request
* Applicable payment-provider rules
* Applicable law
* Whether the transaction was fraudulent, unauthorized or erroneous
Unused balances may be considered for refund on a case-by-case basis where permitted.
## 3. Used Credits
Once SMS credits, messaging services or other prepaid services have been consumed, the amount corresponding to the consumed services will generally not be refundable.
Examples include:
* SMS already submitted for delivery
* SMS successfully delivered
* OTP messages sent
* API requests processed
* Other services already consumed
## 4. Failed Transactions
If your payment has been debited but the amount has not been credited to your SMSYATRA account because of a technical or payment-processing issue, please contact support.
After verification, the amount may be credited to your account or refunded through the applicable payment channel, subject to payment-provider processing.
## 5. Duplicate Payments
If you accidentally make the same payment more than once, please contact us with the relevant transaction details.
After verification, the duplicate amount may be refunded or adjusted against your account balance, subject to applicable processing rules.
## 6. Unauthorized Transactions
If you believe that a payment was made without your authorization, contact us immediately.
We may request transaction details and other information reasonably necessary to investigate the claim.
## 7. Refund Request Process
To request a refund, contact:
**Email:** [[support@smsyatra.com](mailto:support@smsyatra.com)]
**WhatsApp/Support:** [Your Support Number]
Please provide:
* Registered mobile number
* Registered email address
* Transaction ID / UTR
* Payment date
* Amount
* Reason for refund
We may request additional information where necessary to verify the transaction.
## 8. Refund Processing
Approved refunds will normally be initiated through the original payment method or another appropriate method permitted by the payment provider.
The time taken for the amount to appear in the user's bank account or payment instrument may depend on the payment gateway, bank or financial institution.
## 9. Service Credits
Promotional, bonus or complimentary credits may be non-refundable and may be subject to separate conditions.
## 10. Account Termination
If an account is suspended or terminated because of fraud, abuse, illegal activity, spam, prohibited messaging or violation of our Terms & Conditions, any refund will be considered subject to applicable law, the circumstances of the case and any amounts legally payable.
## 11. Cancellation
Where a service can be cancelled before it is consumed, cancellation may be permitted subject to the applicable service terms.
Once a service has been processed or consumed, cancellation may not be possible.
## 12. No Guaranteed Refund
A refund is not automatically available merely because a user changes their mind after purchasing or consuming a service.
However, nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable law.
## 13. Policy Changes
We may update this Refund & Cancellation Policy from time to time.
The latest version will be published on this page.
## 14. Contact
**Website:** https://smsyatra.com
**Email:** [[support@smsyatra.com](mailto:support@smsyatra.com)]
**Phone/WhatsApp:** [Your Support Number]
**Legal Entity:** [Your Legal Company Name]
**Address:** [Registered Office Address]
**© 2026 SMSYATRA.COM. All Rights Reserved.**