Privacy Policy
# Privacy Policy
**Effective Date:** 26 August 2026
**Last Updated:** 26 August 2026
Welcome to **SMSYATRA.COM** ("Website", "Platform", "Service", "we", "us" or "our").
This Privacy Policy explains how SMSYATRA.COM collects, uses, stores, protects and shares information when you access or use our website, applications, SMS services, communication services, APIs and other related services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
## 1. Information We Collect
Depending on the services you use, we may collect the following information:
### A. Account Information
* Name
* Mobile number
* Email address
* Company/business name
* Login credentials
* Account and profile information
### B. Business and Billing Information
Where applicable, we may collect:
* Billing information
* Transaction details
* Payment status
* GST or business information voluntarily provided by you
* Invoices and payment-related records
We generally do not store complete debit/credit card, UPI PIN or banking authentication credentials. Payments may be processed through third-party payment service providers.
### C. Communication Information
If you use our SMS, OTP, WhatsApp or other messaging services, we may process:
* Recipient mobile numbers
* Sender IDs
* Message content
* Templates
* Delivery reports
* API requests and responses
* Campaign information
* Communication logs
### D. Technical Information
We may automatically collect:
* IP address
* Browser type
* Device information
* Operating system
* Approximate location information
* Login and access timestamps
* Website activity
* Error logs
* Cookies and similar technologies
## 2. How We Use Your Information
We may use collected information to:
* Create and manage your account
* Provide requested services
* Process transactions and payments
* Deliver SMS, OTP and other communications
* Provide customer support
* Verify accounts and prevent fraud
* Maintain service security
* Monitor service performance
* Improve our website and services
* Send important service-related notifications
* Maintain transaction and service records
* Comply with applicable laws and legal requirements
* Detect and prevent misuse, spam, fraud and unauthorized activity
## 3. SMS and Communication Data
If you use our messaging services, you are responsible for ensuring that you have the necessary rights, permissions and lawful basis to send messages to the recipients you provide.
You must not use SMSYATRA.COM to send unlawful, fraudulent, deceptive, threatening, abusive, defamatory, spam or otherwise prohibited communications.
We may suspend or terminate campaigns, accounts or services where we reasonably believe that the service is being misused or applicable laws, regulations or telecom requirements are being violated.
## 4. Sharing of Information
We may share information with trusted third-party service providers where reasonably necessary to provide our services.
These may include:
* Hosting providers
* SMS/telecom service providers
* Payment processors
* Cloud infrastructure providers
* Analytics and security providers
* Customer support providers
* Other technology providers engaged by us
We may also disclose information where required by law, court order, governmental authority or to protect our legal rights, users, systems or property.
We do not sell your personal information as a standalone product to third parties.
## 5. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, misuse or destruction.
However, no internet-based system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.
## 6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, preventing fraud and complying with legal obligations.
When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal and operational requirements.
## 7. Cookies
SMSYATRA.COM may use cookies and similar technologies to:
* Keep users logged in
* Remember preferences
* Understand website usage
* Improve website performance
* Maintain security
* Analyze traffic and usage patterns
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
## 8. Your Choices and Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of information and withdrawing consent where processing is based on consent.
You may contact us using the details provided below for privacy-related requests or complaints.
Where consent is the basis for processing, withdrawal of consent should be reasonably easy and may affect our ability to provide certain services.
## 9. Third-Party Services
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the privacy practices, security or content of third-party websites or services. You should review their respective privacy policies before providing information to them.
## 10. Children's Privacy
Our services are intended for users who are legally capable of entering into applicable agreements.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version may be published on this page with a revised "Last Updated" date. Your continued use of our services after an update may constitute acceptance of the revised policy where permitted by applicable law.
## 12. Contact and Grievance
For privacy questions, requests or complaints, please contact:
**Website:** https://smsyatra.com
**Email:** [[support@smsyatra.com](mailto:support@smsyatra.com)]
**Phone/WhatsApp:** [Your Support Number]
**Legal Entity:** [Your Legal Company Name]
**Address:** [Registered Office Address]
We will make reasonable efforts to review and respond to privacy-related requests within the applicable legal timeframe.
## 13. Governing Law
This Privacy Policy shall be governed by the applicable laws of India.
Any dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of the Company, subject to applicable law.
**© 2026 SMSYATRA.COM. All Rights Reserved.**